Shipping & Delivery Policy
We are committed to ensuring timely and reliable delivery of our products and services. Please read this policy to understand our shipping and delivery procedures.
Introduction
At EGS MEP, we understand the importance of timely delivery for your projects. This Shipping and Delivery Policy outlines our procedures for delivering products, materials, and services to our clients across India.
We partner with reliable logistics providers to ensure your orders reach you safely and on time. Our commitment to quality extends to every aspect of our service, including shipping and delivery.
Key Shipping Points
Delivery Timeline
Standard delivery within India takes 3-7 business days. Express delivery options are available for urgent requirements at an additional cost.
Shipping Locations
We ship to all major cities and towns across India. For remote or difficult-to-reach locations, additional delivery time may be required.
Packaging & Handling
All items are carefully packaged to ensure safe transit. We use industry-standard packaging materials to protect your products during shipping.
Tracking Information
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status in real-time.
Shipping Charges
Shipping charges are calculated based on product weight, dimensions, and delivery location. Free shipping is available for orders above a specified value.
Detailed Shipping Information
Delivery Timeframes
Estimated delivery times based on location:
- Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata): 2-4 business days
- Tier-2 Cities (Pune, Ahmedabad, Hyderabad, etc.): 3-5 business days
- Tier-3 & Remote Areas: 5-10 business days
- Express Delivery: 1-2 business days (additional charges apply)
Order Processing
Order processing steps:
- Order confirmation within 24 hours of placement
- Order processing time: 1-2 business days
- Quality check and packaging before dispatch
- Shipment notification with tracking details provided
Delivery Policy Notes
Important delivery notes:
- Delivery times are estimates and not guaranteed
- Delays may occur due to weather, customs, or logistics disruptions
- We will notify you of any significant delivery delays
- Signature required upon delivery for security purposes
Delivery Exceptions & Special Cases
Remote Locations
For remote or difficult-to-access locations, delivery may take longer than standard timeframes. We will contact you to arrange the best possible delivery option.
Bulk Orders
Bulk orders and large equipment may require special handling and delivery arrangements. We will work with you to schedule a convenient delivery date and time.
Site Delivery
For construction site deliveries, we require clear instructions and appropriate access arrangements. Our team will coordinate with your site management for smooth delivery.
International Shipping
Currently, we primarily serve clients within India. For international shipping inquiries, please contact our team for customized solutions.
Damage, Loss & Insurance
Damaged Items
If your order arrives damaged, please follow these steps:
- Do not discard the packaging or the damaged item
- Take clear photos of the damaged items and packaging
- Report the issue within 24 hours of delivery
- We will arrange for replacement or refund at no extra cost
Lost Shipments
In case of lost shipments, we will investigate with our logistics partner. If confirmed lost, we will reship your order or provide a full refund at your preference.
Insurance Coverage
All shipments are insured up to the value of the order. For high-value items, we recommend additional shipping insurance for added protection.
Important Notes
Delivery Confirmation
You will receive a delivery confirmation email once your order is delivered
Contact Details
Ensure accurate contact information for smooth delivery coordination
Policy Updates
We reserve the right to update this policy. Clients will be notified of significant changes
Customer Support
For any shipping-related queries, please contact our support team
Questions About Our Shipping Policy?
If you have any questions about our shipping and delivery procedures, please don't hesitate to contact us.
Last updated: July 2026 | Effective immediately