Refund & Cancellation Policy
We are committed to providing transparent and fair policies regarding refunds and cancellations. Please read this policy carefully to understand your rights and obligations.
Last updated: July 2026
Introduction
At EGS MEP, we strive to deliver exceptional MEP engineering services to our clients. We understand that sometimes plans change, and we have established this Refund and Cancellation Policy to ensure clarity and fairness for all parties involved.
This policy applies to all services, consultations, and project engagements provided by EGS MEP. By engaging our services, you agree to the terms outlined in this policy.
Key Policy Points
Cancellation Window
Clients may cancel their service engagement within 7 days of signing the agreement for a full refund, subject to no work having commenced.
Refund Eligibility
Refunds are processed based on the stage of project completion. Full refunds are available before work begins; partial refunds may apply for work already completed.
Processing Time
Refund requests are processed within 10-15 business days from the date of approval. Funds will be returned to the original payment method.
Cancellation Fees
Cancellations made after work has commenced may be subject to a cancellation fee covering administrative costs and work completed to date.
Non-Refundable Services
Consultation fees, site survey charges, and third-party vendor costs incurred on behalf of the client are non-refundable once services have been rendered.
Detailed Policies
Service Cancellation
Clients may cancel their service engagement by providing written notice to EGS MEP. The following conditions apply:
- Cancellations within 7 days of agreement signing: Full refund
- Cancellations after 7 days but before work begins: 80% refund
- Cancellations after work begins: Refund proportional to work completed
- Cancellations after 50% project completion: No refund applicable
Refund Process
To request a refund, please follow these steps:
- Submit a written refund request to info@egsmep.com
- Include your agreement/order number and reason for cancellation
- Our team will review and respond within 5 business days
- Approved refunds are processed within 10-15 business days
Service Modification
Clients may request modifications to their service scope. Such changes are subject to mutual agreement and may affect pricing and timelines. Modification fees may apply based on the complexity of changes requested.
Exceptions & Special Cases
Emergency Cancellations
In cases of emergencies such as natural disasters, unforeseen circumstances, or medical emergencies, we will consider full refunds regardless of work stage on a case-by-case basis.
Third-Party Costs
Any third-party costs incurred on behalf of the client (permits, vendor fees, equipment rentals) are non-refundable once paid or committed.
Rescheduling
If you need to reschedule your project, we offer one free rescheduling within 30 days of the original start date. Additional rescheduling may incur fees.
Dispute Resolution
In case of disputes regarding refunds or cancellations, both parties agree to resolve the matter through mutual discussion or arbitration as per Indian law.
Important Notes
Written Communication
All cancellation and refund requests must be submitted in writing via email
Timeframes
Refund processing times may vary depending on your bank or payment provider
Service Agreement
This policy is governed by the terms of your specific service agreement with EGS MEP
Policy Updates
We reserve the right to update this policy. Clients will be notified of significant changes
Questions About Our Refund Policy?
If you have any questions or need clarification about our refund and cancellation policies, please don't hesitate to contact us.
Last updated: July 2026 | Effective immediately